The mission of the Information Services & Technology department is to provide leadership in both tactical & strategic planning, implementation and maintenance of information systems in a timely, high-quality, cost-effective manner to all clients of county government.
IS&T is organized into four divisions: Enterprise Systems & Operations, SAP Services, Enterprise Applications & Solutions, and Strategic Planning & Administration.
The Enterprise Systems & Operations division manages the core technology infrastructure that supports daily operations of IT systems (data center, data networking, network security, servers, databases and storage platforms). The division also includes support functions such as the IT service desk which is responsible for day-to-day support of personal computer hardware and PC software, and the coordination of live applications across agencies inside and outside County government.
The Enterprise Applications & Solutions division plans, develops, implements and maintains software systems. The division manages the County’s web portal and intranet services, software applications used by various County Agencies, such as the Document Management and Inventory applications.
The SAP Services Division manages and provides specialized support for the County’s Enterprise Resource Planning (ERP) system that supports Finance, Budget and Human Resources.
The Strategic Planning & Administration division provides project management support for enterprise technology initiatives; manages IS&T communications, and seeks public-private strategic partnerships to promote solutions that will benefit the citizens of Durham and Durham County Government. In addition, this division supports the other divisions of the IS&T department as well as other County Departments through fiscal and contract management services
Analytics for 2016 4th Quarter