Family Crisis

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Family Crisis Unit

414 E. Main Street

(919) 560-8301




The Family Crisis Unit provides counseling and financial assistance to families with child (ren) in the home under the age of 18 who are experiencing a financial crisis.

The Division of the Blind is also located in this unit.



Counseling Services
regarding financial, budgeting and child development issues. Financial Services include:

  • Crisis Intervention Program (CIP): A federal program which provides financial assistance to eligible low-income families who are experiencing a heating or cooling crisis.
  • Emergency Energy Fund (EEF): A local program to assist eligible low-income persons who are experiencing a heating crisis.
  • Water Hardship Fund: A local program, coordinated with the City of Durham Water Department, to assist eligible low-income persons with paying past due water bills. This program does not pay for deposits and penalties.
  • Travelers Aid: Families with children stranded in Durham en-route to their destination and who do not have the financial means to return to their home city or state may be assisted with the purchase of a ticket for the return trip home.
  • Burial Assistance: A county program to provide limited burial assistance for indigent Durham County residents. This program is limited to opening and closing of the grave or an equivalent amount for cremation.
  • Low Income Energy Assistance Program (LIEAP): Federal program to provide heating assistance to low income residents. Applications are taken December 1 – March 31st (or until funds are exhausted-whichever comes first).
  • TANF/Work First Emergency Assistance: Federal program to provide assistance with past due rents, mortgages, and utilities. Families with children under the age of 18 can receive assistance once in a 12-month period.
  • Emergency Assistance (EA): A county program which provides limited financial assistance to eligible low income families who are experiencing a crisis due to the inability to meet their basic needs, which may include housing, utilities and prescription medications.
  • Work Release Program: A program that directs income from employed Durham County inmates to their families
  • Direct Medical: A program funded by the Triangle United Way to assist eligible families to obtain needed prescription medications or medical supplies on a limited basis. The person assisted cannot have medical insurance. 


  • Applications are taken by appointment. There is usually a two week waiting period for appointments, therefore customers are encouraged to call for an appointment as soon as they are aware that they may need assistance. The application is processed at the time of the appointment.
  •   Appointments are scheduled  7:45– 4:45, Monday through Friday,
  •  Customers should bring a picture ID, verification of household income, lease, late notice from the landlord, and a copy of past due bill.  If this is the first time receiving assistance, you must bring social security cards for all members of the household. 


  • Referrals are made to various agencies within the community based on the client’s needs.          


Intake Lines for Family Crisis Unit:

(919) 560-8301

(919) 560-8302



(919) 560-8365