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County Partners with Local Agencies to Address Over Use of Emergency Departments and Other Community Institutions

Post Date:03/26/2013 11:00 AM
What: Familiar Faces Common Care Forum

Who: Durham County Government
Duke University Health System

When: Wednesday, March 27, 2013
8 a.m. – 10 a.m.

Where: Durham Convention Center
301 W. Morgan Street

• Durham County Government will partner with Duke University Health System, Alliance Behavioral Healthcare, and several other local agencies to discuss how to identify, better serve and support “Familiar Faces” at their various institutions.

• Familiar Faces, formerly referred to as Frequent Flyers, are individuals that most often seek basic healthcare services from emergency rooms and many of whom are also heavy users of other public institutions.

• There are high costs associated with caring for Familiar Faces patients often in need of better coordinated medical, mental health, and substance abuse care as well as housing and other interventions and resources.

• In order to better understand and plan for the needs of Familiar Faces, nearly 20 agencies will come together on Wednesday, March 27, from 8 a.m. to 10 a.m. to discuss innovative strategies for improving communication and coordination of healthcare and other services for this shared populations.

• “A key objective of the forum is to begin to investigate the possibility of a Common Plan of Care,” states Michelle Lyn, chief of Duke’s Division of Community Health.

• Collaborating agencies will also discuss barriers to accessing primary care and other necessary services in an appropriate manner, with the goal of enhancing community based options to improve life outcomes positively influenced by stable supports.

• “With the different Durham groups’ positive track record for collaboration, there is potential for huge success” says Ann Oshel, director of Community Relations for Alliance Behavioral Healthcare.

• For more information about the Familiar Faces Common Care Forum, contact Drew Cummings, Assistant County Manager for Special Projects for Durham County Government, call 919-560-0065 or email

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