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County to Close Most Offices to Public Beginning Monday, March 23rd

Post Date:03/21/2020 4:45 PM

Durham, NC – Due to the impact of coronavirus (COVID-19) and recovery from the March 6 cyber malware attack, Durham County Government (DCo) is closing most offices to the public effective Monday, March 23, 2020.

At this time many DCo employees are teleworking and county departments are still operating, but services may be significantly scaled back in an effort to suppress the spread of COVID-19 as called for in our local state of emergency. The goal is to provide all county services in a safe manner. A list of services that will be available to the public with specific guidance regarding how to access them is available below:

Durham County General Services – Convenience Sites

Durham County’s four Convenience Sites will remain open for trash, yard waste and recycling disposal. Hours of operation include: Monday through Friday, from 7 a.m. until 6 p.m., and 7 a.m. until 12 p.m. on Saturday.

For details on changes made to Convenience Sites in light of COVID-19 and ongoing challenges following the cyber malware attack, click here.

Durham County Department of Public Health   

County Public Health clinics detailed below are operating with normal clinical hours of 8:30 a.m. until 5 p.m., however, patients will be seen by appointment only:

  • Family Planning – Services are limited for Family Planning.
  • Maternal Health – Services are limited for Maternal Health.
  • Obstetrical Case Management- Services are limited for OB Case Management.
  • Sexually Transmitted Infection (STI) Clinic – Services offered by the STI Clinic are limited.
  • Tuberculosis (TB) Control – Services offered by TB Control are limited.
  • Communicable Disease - Clients must call for reporting as per our standard.
  • Lab and Pharmacy - Services offered by the Laboratory and Pharmacy are limited.
  • Positive Parenting Program – Working from home.
  • Care Coordination for Children – Working from home.
  • School Health Nurses – Deployed for surge capacity.

To access open clinic, call the Department of Public Health at 919-560-7600 and follow the prompts to be transferred to the appropriate clinic.

The following DCo Public Health services are suspended:

  • Immunization Clinic
  • Breast and Cervical Cancer Control Program (BCCCP)
  • Dental Clinic
  • Nutrition Clinic
  • Refugee Health

Register of Deeds

Due to the coronavirus (COVID-19), staff has been reduced and services will be provided on a limited basis until the restoration of computers affected by the malware attacked. Once services are back online/restored, customers will be asked to visit the Durham County Register of Deed’s website to utilize remote services for e-recording and obtaining certified copies of Vital Records. Customers are asked to call the Register of Deeds’ Office for available appointments. For marriage licenses and notary appointments, call 919-560-0495. All real estate questions can be answered by calling 919-560-0481.

Durham Social Services

Durham County Department (DSS) is operating with limited staff but will continue to offer mandated/core services during the COVID-19 Pandemic. Citizens are encouraged to call DCo DSS are encouraged to contact the agency by calling 919-560-8000 to inquire about services, including currently open cases, prior to visiting the Health and Human Services Building.

Mandated/core services include:

  • Child Protective Services/Child Welfare
  • Adult Protective Services
  • Medicaid Enrollment
  • SNAP (Food Stamp) Enrollment
  • Work First Applications
  • Child Care Applications
  • Child Support
  • Energy Programs
  • Guardianship Services
  • Adult Care Home Monitoring

DSS will temporarily suspend optional services until local networks return.  

Citizens may apply for Medicaid, SNAP, Low Income Energy Assistance, Crisis Intervention, and Work First, from 8:30 a.m. until 3:30 p.m., Monday-Friday, at the County Human Services Building, located at 414 E. Main Street. Applicants interested in Medicaid and SNAP Services are invited to apply online using the North Carolina E-pass Program at https://www.nc.gov/services/e-pass. The program allows an applicant to submit an application online and not visit the DCo DSS Office. Citizens that must visit the agency to apply for Medicaid or SNAP will practice social distancing and be screened upon arrival.

A report of abuse or neglect for children or adults to Child Protective Services and/or Adult Protective Services can be made 24/7 by calling 911. All calls for service will be transferred to DCo DSS’ Intake Unit.

Welcome Baby at Cooperative Extension

The Cooperative Extension, at 721 Foster Street, will open on Fridays from 9-11:30 a.m. and 1-3:30 p.m. for Welcome Baby’s drive-up diaper distribution for families with children ages 0-5 with immediate diaper needs.

Car seats and cribs are available for emergencies only by appointment by calling (919) 560-7150.

Durham County Courts

The Durham County Courts has issued the following Administrative Order that reflects orders issued by the North Carolina Judicial Branch: https://www.nccourts.gov/assets/documents/local-rules-forms/Administrative%20Order-COVID-19.pdf?EhFQL4nafywUYRkv3EYJarAJIhmhlvFw

To reach the Criminal District Division, call 919-808-3002. To reach the Criminal Superior Court Division, call 919-808-3007.

The aforementioned list of services is current, but subject to change. Visit Durham County Government’s website at dconc.gov for any updates that may be required.

We continue to seek your understanding and patience as our community navigates this most unusual situation. As this is an evolving situation, please look for updates to our service availability. For more information, please follow us on social media on Facebook, Twitter, Nextdoor and Instagram; as well as by visiting www.dconc.gov.

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