COVID-19

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IMPORTANT WATER CUSTOMER NOTIFICATION

For Owners of Temporarily or Partially Shut Down Business, Churches or School Building Water Piping

Water held unused in building pipes while businesses or activities are shut down or have unused floors or sections becomes stagnant.  Conditions may develop increasing the risk for the growth and spread of waterborne bacteria, such as Legionella or biofilm, in the building piping.  Disinfectant in the water, such as chlorine, will likely dissipate or become undetectable.  Actions are necessary to ensure the water in the building is safe as well as taste and odor free before resumption of normal water use.  The Center for Disease Control (CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html.

 

Advisory

Executive Order 124 by the Office of the Governor regarding no cut-off or charging late fees or penalties for non-payment of water and sewer bills as of March 31, 2020.

In an effort to assist our residential customers during this period, effective March 31, 2020, Durham County Utilities will not cut-off service to residential customers for water or sewer for non-payment for at least the next 60 days, subject to extension of this date by the Office of the Governor of NC, Executive Order 124.

All services that were disconnected prior to March 31, 2020, have been reconnected.

Additionally, Durham County Utilities will not impose new penalties for late payments or collect on penalties that were imposed on residential accounts as of March 31, 2020.  Following the termination of this Order by the Governor, the County will establish an optional re-payment schedule for customers of 180 days or more for repayment of all past due utility fees. We encourage customers to continue to make all payments in a timely manner if you are able to do so. Cut off of utility services may still occur for health and safety reasons and for Commercial accounts. If you have any questions about your account, please contact the Utilities Division at 919-560-9033.

How to pay your water bill while offices are closed:

Water bill payments may be mailed to: Durham County Utilities Division, 5926 NC Hwy 55 E., Durham, NC 27713.  As a reminder, no water disconnects for non-payment, no late fees, and no penalties are being assessed. If you need a payment plan to manage your utility charges please call (919) 560-9033. The Utilities payment drop box located in the Sheriff's Substation is not accessible at this time, we apologize for the inconvenience.

Please DO NOT flush "flushable" wipes.

Flushable wipes are flushable but unlike toilet paper, other materials don’t break down sufficiently in water. Wet wipes (baby wipes, pre-moistened towelettes, cleaning wipes, tissues, and paper towels) can cause problems on your home plumbing, septic tanks, and the County sewer system.  Wipes in the sewer system tend to obstruct pipes and lead to sanitary sewer overflows (SSO).  Wipes that make it to our wastewater treatment plant can cause tens of thousands of dollars in damage to pumps and mixers.  Place all wipes in the trash and please DO NOT FLUSH!

Resources

https://www.dconc.gov/county-departments/departments-f-z/public-information/covid-19

https://publichealth.nc.gov/

https://www.ncdhhs.gov/

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.who.int/en/