Services and Programs Affected by Malware Attack and COVID-19

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ATTENTION! Durham County Government (DCo) closed most offices to the public effective Monday, March 23, 2020. To read the detailed release about the closing, visit our news section at dconc.gov or click here

This page has been created to inform Durham County residents with updates regarding how programs and services are being affected by the cyber malware attack and COVID-19 (Coronavirus). This page will be updated frequently again once our buildings open again and services come back on line in the future. 

Board of County Commissioners

The BOCC next scheduled meeting will be a Work Session on Monday, June 8, 2020 at 7 p.m. Meetings take place virtually. View the updated BOCC scheduling here.

Find cancelled or virtual meetings on the Boards and Commissioners calendar on the Durham County Meeting and Events webpage by clicking here.

On April 3, the City of Durham and County of Durham issued a single Order to reduce confusion between the Orders and offer clearer guidance to businesses and residents. The specific provisions of the combined and amended Order are detailed here.

The Order was further amended on April 17th (details here), again on April 24th (details here), and again on May 15th (details here) and will remain in effect indefinitely. This combined City-County order is an update to the Durham County Stay-At-Home Order issued by Chair Wendy Jacobs on March 28.  

On June 1, 2020, the Durham Safer-At-Home Order (details here) went into effect until it is rescinded.

Board of Elections

The Board of Elections Office is currently operating under regular business hours, from 8:30 a.m. - 5 p.m., however offices are mostly closed to the public. Staff numbers have been reduced. The department email is elections@dconc.gov and a temporary phone number is 919-560-0726.

Candidates filing for office beginning at noon on Monday, June 8, 2020 can do so at the Board of Elections Office at 201 N. Roxboro St. When arriving, please ring the bell for assistance. ONLY candidates filing for office will be permitted to enter due to COVID-19 social distancing guidelines.

Citizens may use the drop-off box outside of the main Board of Elections Office to drop off materials.

Boards and Commissions

To protect the safety of our citizens, many Boards, Commissions and Advisory meetings have been cancelled. We encourage you to visit our Durham County Meeting and Events webpage for the most up to date information on cancellations. Cancelled and/or virtual meetings can be found on the Durham County Meeting and Events webpage. Should you have additional questions, please contact the Clerk’s Office at 919-560-0025.

Budget & Management Services

Durham County Budget & Management Office is closed to the public.

Courts

The Durham Courthouse and Courts will reopen on Monday, June 1. COVID-19 screen will take place upon entry. Face coverings are required at all times while inside the facility. Residents or visitors should only come to the Courthouse for official business.  

City-County Planning

Stay at Home Order in Effect - Development Services Continue Most Operations Online

On Wednesday, March 25, City of Durham Mayor Steve Schewel issued a stay-at-home order for the City of Durham. The order is effective March 26 - April 30, 2020. All City facilities remain closed to the public until further notice. As noted on the City’s COVID-19 web page, Residents can be assured that essential City services will not be interrupted, including access to clean drinking water; trash collection; and emergency services from police, fire, and 911.

Building and Construction Trades are deemed an essential service and are exempt from the order. Our construction industry partners are strongly encouraged to practice social distancing at all times at job sites.

In terms of the DSC operation, the stay-at-home order does not significantly change the current course of the DSC operation as described previously on this page, with one significant exception: deferral of some development application review fees.

For more updates for the DSC, visit here.

City-County Inspections

Due to the COVID-19, starting Monday, March 23rd, City Hall will be closed to public access.  The Inspections Department staff can be reached by phone or email.

  • Applying for trade permits will continue by accessing our Land Development Office (LDO) website.
  • Building permit applications can be applied for by using the Dplans website.
  • Requesting inspections can be scheduled through the LDO website.
  • Field inspections will continue, but will be limited.  Inspections in occupied buildings and HVAC replacements in occupied homes will not be conducted at this time due to concerns for the health of the occupants and our field personnel.  Please contact the Chief of your trade to discuss any concern with your inspection.
  • Third party inspections and live remote video inspections will be considered with prior approval.  Please contact the Chief of your trade to discuss further.
  • Plan reviews will continue, but only through digital communication.
  • All fees pertaining to the Inspections Department will be paid online through the LDO portal.  We will not be accepting currency or checks by mail and we do not have the ability to take credit cards over the phone.
More information can be found here

Cooperative Extension/Agriculture Building

The Durham County Cooperative Extension Office is closed to the public, except for having Diaper Pick-Up on Friday (see details below). Please see the website at https://durham.ces.ncsu.edu/  and call our main number at 919-560-0525 for more information. 

Programming Updates:

 

Our building is closed to the public as of March 23 and staff is working remotely and will respond by phone and email. All events, training series, and workshops have been canceled or postponed. Some alternate remote learning methods will be used for some activities. Read on for available services below.

 

Services for Young Children
  • Our Welcome Baby program will provide Drive-Up Diaper pick-up for Durham County Welcome Baby clients in need with children ages 0-5. Families should drive to the back of the building at 721 Foster Street and should stay in their cars. Staff will provide the appropriately sized diapers. Some Giving Closet requirements will be waived. Pick up will take place on Fridays starting March 20, 2020, from 9–11:30 a.m. and 1:30–3:30 p.m. ONLY. Families should not arrive early. People who are sick should not attend. Staff will wear gloves and maintain appropriate social distance.
  • Car seat and crib distribution and training is available on an emergency basis for immediate needs only. Families or service providers must call 919-560-7150 to schedule an appointment. Appointments are only available on Fridays.
  • To make the time at home with kids more fun and productive, this week we will begin distributing a weekly email with activities for home learning. If you would like to subscribe to this email, please contact: durhamparentadvocacy@gmail.com
Gardening and Farming Services 
  • Gardening questions? You can still receive high-quality gardening advice through our Master Gardener℠ hotline at (919) 560-0528.
  • Farmers can call our Agriculture Agent, Ashley Troth, directly at 919-698-4138 for farm-related questions and consultation.
  • Our Briggs Avenue Community Garden is open on Friday and Saturday mornings for plot owners to access their food plots. Social distancing is operational and a handwashing station is available.
  • Durham Cooperative Extension is not currently accepting soil samples or distributing soil boxes at 721 Foster Street. If you need soil testing, Soil samples can be dropped off at the  NCDA lab in at the Agronomic Services Division’s Eaddy Building (soil testing lab) at 4300 Reedy Creek Road, Raleigh. Clients can pick up supplies and drop off samples from the loading dock. The front door is closed to all visitors. If necessary, NCDA&CS will invoice clients for sample fees. Questions can be directed to employees via an intercom. For more information on soil testing lab availability and updates, please visit the NCDA website for Covid-19 updates, or contact the Master Gardener hotline or Ashley Troth.
  • Even without soil testing, your garden will always appreciate a healthy dose of organic matter. Untreated lawn clippings, shredded leaves and compost all make great additions to garden soil, and can be mixed in to a depth of 4 inches. Apply unaged products sparingly and only to the top of the soil. To learn more about soil health in the Piedmont and composting, check out the Extension Gardener Handbook, available for free online. 

Criminal Justice Resource Center

CJRC is closed to the public. Onsite groups and classes have been suspended, but some services are available virtually or by phone. 

Contact 919-560-0500 for information or assistance between 8:30 a.m. and 5:00 p.m. CJRC can also be reached by emailing CJRC@dconc.gov.

Economic Development

The Office of Economic Development is open virtually for normal hours and can be reached at econdev.dco@gmail.com. As a result of the economic hardships that have been and will continue to be caused by COVID-19, we are working closely with local partners to locate and relay resource opportunities to support local businesses during this time. This information will be posted and updated through the Engineering & Environmental Services page here as well as on the Durham County Government Facebook page.

 

Emergency Services

The Office of Emergency Services, located on Broad St is closed due to staff relocation to the County's Emergency Operations Center. The EOC is closed to the public.

Engineering and Environmental Services

Utilities is operating as normally scheduled. Utilities is closed to the public. 

Durham County’s Stormwater and Erosion Control Division is continuing to provide its normal functions to the development community but with extremely limited staff.  Beginning on March 23, 2020 the Division closed to walk in customers. Land disturbance permit applications, erosion control plans, and stormwater construction drawings should be uploaded electronically to this link.  Staff will confirm receipt of electronic materials within 2 business days. 

With regards to payments, Durham County is seeking an electronic payment option.  In the meantime, plans review fees will be assessed upon approval until April 17, 2020 unless otherwise noted.  Staff will communicate with submittal contacts should things change. To upload plans, click here

Other Engineering and Environmental Service divisions within the downtown group of Engineering and Environmental Services, including Open Space and Real Estate, Sustainability and Project Management, are carrying out operations remotely in light of the COVID 19 Pandemic. 

 

General Services

DCo General Services is operating with a reduced staff. At this time, Solid Waste operations are functioning at modified business hours Monday – Friday 7 a.m.- 6 p.m.

Saturday from 7 a.m.- noon for Redwood, Bahama and Rougemont. Parkwood open Monday, Wednesday & Friday 7a.m. -2:30  and Tuesday & Thursday 10 a.m. – 6p.m.

Durham County Stadium is not accepting bookings at this time. To contact the department, call 919-201-0393.

Facility Conference Room Rental is presently suspended.

Finance

Durham County Finance is closed to the public. The department is operating with limited staffing, however, all operations are functioning (e.g., accounts payable, payroll, procurement, contracts, cash receipts, journal entries, etc.).

Human Resources

Human Resources is closed to the public. DCo Human Resources has reduced staff operations by 50%. The temporary email address for the department is DCoHumanResources@gmail.com.  Currently, HR does not have access to any online job applications. Any jobs posted prior to March 6, 2020, will be reviewed upon the restoration of online services. 

 

Durham County employees seeking policy updates related to COVID-19 should visit the County's Response to Coronavirus webpage or click here.

Information Services & Technology

Work continues to restabilize operational system for Durham County Government. Technology services are available for those Durham County offices that are open.

Legal

Durham County Legal is closed to the public and operating with limited staffing. 

Library

In light of Governor Roy Cooper’s Executive Order and the North Carolina State of Emergency, as of March 15, 2020, all Durham County Library locations are closed to the public until further notice.

Book return is now open. Monday-Friday, from 7 a.m. - 7 p.m., books can be returned at the County's Main Library, 300 N. Roxboro St. The due date for library books has been extended. For details regarding returning books, visit https://durhamcountylibrary.org/.

For more information, including how to access online resources, visit here.

Public Health

Durham County Department of Public Health customers should note that available services are operating with reduced hours of 9 a.m. until 1 p.m. For up to date service details for the DCoDPH, click here.

The clinics detailed below are operating with reduced clinic hours of 9:00 a.m. - 1:00 p.m. Monday-Friday, and patients will be seen by appointment only:

  • Maternal Health
  • Obstetrical Case Management
  • Tuberculosis (TB) Control
  • Communicable Disease - Clients must call for reporting as per our standard.
  • Lab and Pharmacy
  • Positive Parenting Program – Off-site
  • Care Coordination for Children – Off-site
  • School Health Nurses – Deployed for surge capacity.

 

These clinics are seeing patients by appointment only on Monday, Wednesday and Friday: 

  • Family Planning
  • Immunizations 
  • Sexually Transmitted Infection (STI) Clinic

IMPORTANT: To access open clinics, please call 919-560-7600 and follow the prompts to be transferred to the appropriate clinic.

The following services are suspended:

  • Breast and Cervical Cancer Control Program (BCCCP)
  • Dental Clinic
  • Nutrition Clinic
  • Refugee Health

The DCoDPH's Lab, Pharmacy, STI, Women's Health divisions are operating with limited staffing.

Register of Deeds

Due to the coronavirus (COVID-19), staff has been reduced and services will be provided on a limited basis until the restoration of computers affected by the malware attacked. Once services are back online/restored, customers will be asked to visit the Durham County Register of Deed’s website to utilize remote services for e-recording and obtaining certified copies of Vital Records. Customers are asked to call the Register of Deeds’ Office for appointments for marriage licenses and notary oaths (919-560-0493).

Effective Tuesday, April 28th, the Durham County Register of Deeds Office will resume electronically recording documents (eRecording) in the exact same manner as before. In order to prevent multiple filings of the same document, submitters are strongly encouraged to check their own records to ensure that documents which have previously been recorded have not also been submitted for eRecording. The Register of Deeds Office will not review any document to determine if it has already been filed.

If you have any questions about a previous account or questions regarding policies or procedures, please contact your eRecording vendor.

***Due to the high volume of eRecordings, expect longer than normal processing times.

The office will also be unable to honor requests to look for or process specific submitted documents as all filings will be recorded in the order they are received. The most efficient way to determine if a document has been recorded is to check grantor information on the Durham County Register of Deeds online database

Vital Record Services:

  • Citizens who would like information on obtaining birth records, death certificates or marriage licenses should contact the Vital Records Department for updated policies and procedures at 919-560-0493.

Be advised, there will be extended time needed to complete any process.

Sheriff's Office

As of Monday, April 6, the Durham County Office of the Sheriff changed it's hours for the records department and updated the procedure for entering the Durham County Judicial Building.

The new hours are 11 a.m. - 4 p.m. Monday through Friday.

Mandatory temperature screenings are now required for all staff and visitors entering into the Durham County Judicial Building. 

As a result of the COVID19 pandemic, the Durham County Sheriff’s Office continues to have a disruption of some of their services including Animal Services. At this time, the Animal Services Division and The Animal Protection Society of Durham are working together to make sure that animals in distress are taken care of, but other areas are impacted. Until further notice the following is suspended: Rabies shots, Microchipping, Pickup of strays unless injured, Pick up of surrenders and setting traps.

Call the Sheriff’s Office at 919-560-0630 for more information. In the meantime, visit https://www.durhamsheriff.com/about-us/covid-19-information for more information on DCSO operations at this time.

 

The Durham Courthouse will reopen on Monday. The Durham County Sheriff's Office shares procedures that have been put in place to protect the health and safety of staff and visitors.

Social Services

Due to COVID-19, Durham County Department of Social Services encourages you to apply online for Food and Nutrition Benefits or Medicaid at https://ePass.nc.gov or download an application and mail it to: Durham County Department of Social Services, PO Box 810, Durham, NC 27702. 

If you need to visit DSS' offices, note that hours have been modified to 9 a.m. until 1 p.m., Monday-Friday. 

Direct questions to 919-560-8000. 

More info here.

Soil and Water Conservation District

The Soil and Water Department is making site visits, phone calls and administering District programs as requested. There is office coverage periodically during the day with most staff telecommuting. For assistance request please call 919-560-0558 or 984-260-5969.

Tax Administration

The Tax Administration Office is closed to the public. Taxpayers are encouraged to utilize online services. Payments can be made online or mailed into the office. Tax payer accounts will be updated once all systems come back online. Because of the recent cyber attack, the main number is not functional. Work is being done to restore the number 

  • Tax payments can be made online through the Durham County website or via mail.
  • Listing forms can be returned via mail.
  • Appeal forms can be filed online or returned via mail.
  • Plat reviews are by appointment only.                                                                            

To contact the Durham County Tax Administration, call the main number at 919-560-0300. 

Veteran Services

Durham County Veteran Services' physical office remains closed to the public. This decision protects our Veterans as well as our employees throughout the duration of coronavirus (COVID-19) impacts.  

  • The staff can be reached remotely, Monday -Thursday from 8:30 a.m. until 5 p.m., by calling 919-560-8387.  
  • The department will provide claims specific details and other information and assistance requests via telephone.  
  • Veterans can continue to request paper applications, information about benefits or file a claim for benefits by visiting Veterans Affairs website at www.va.gov. or contact the VA at 1-800-827-1000. 
  • Paper applications or downloaded applications can be mailed to: Durham County Department of Veterans Services, 414 East Main Street, Durham, NC 27701.  

CALL BEFORE VISITING:

  • If you are a Veteran seeking medical care, the U.S. Department of Veterans Affairs wants you to call ahead if you have symptoms of COVID-19 or sign into My HealtheVet and send a secure message. You may be able to get diagnosed and receive care through VA telehealth without having to go into the facility at all. 
  • The Durham VA Healthcare System can be reached at 919-286-0411.

The drop box for applications, documents, and completed applications is no longer available in the Human Services Building, located at 414 East Main Street. Contact the Veterans Service Office at 919-560-8387 for additional instructions, information and claims assistance.

 

Youth Home

 

The Durham County Youth Home remains in full operation, however, visitation has been suspended. Only essential personnel, attorneys, law enforcement and mental health professionals are permitted inside the location. Anyone entering the facility is must complete a mandatory temperature screening before entrance.